Frequently Asked Questions
About Dr. Murray Natural Products
What makes Dr. Murray Natural Products different?
Our products are grounded in scientific research and formulated using clinically supported ingredients at meaningful dosage levels, not trends or marketing claims.
Who formulates your products?
Dr. Michael T. Murray, a leader in the natural products industry for over 40 years, oversees the formulation philosophy and scientific approach behind each product.
What types of health areas do your products support?
Our formulations are designed to support metabolic health, cardiovascular function, cognitive performance, immune health, mood, sleep, and healthy aging.
Account & Checkout
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and save your information for future purchases.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
Is my personal and payment information secure?
Yes, we use secure systems and encryption to protect your information.
View our privacy policy for more details.
Ordering & Shopping
How do I choose the right product?
You can browse by your health goals or contact our team for guidance.
How long does it take to process my order?
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM EST may be processed the next business day.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to make a change, please contact us as soon as possible and we will do our best to assist.
When will I receive my order?
Delivery times vary based on your location and shipping method. Once your order ships, you will receive a tracking number via email so you can follow your package
Product Quality & Manufacturing
How do you ensure product quality?
Quality is built into every stage of our process, including ingredient sourcing, manufacturing, and finished product testing. Each product undergoes multiple rounds of testing to ensure purity, potency, and safety.
Are your products third-party tested?
Yes, all finished products are tested by independent ISO/IEC 17025-certified laboratories to verify quality and consistency.
View our product certificates of analysis page for each product's COA.
Where are your products manufactured?
Our products are manufactured in U.S.-based facilities that follow FDA current Good Manufacturing Practices.
Do you test for contaminants?
Yes, all products are tested for heavy metals, pesticides, microbes, and other potential contaminants to meet strict safety standards.
Do your products meet label claims?
Yes, we verify that all active ingredients meet labeled potency levels using scientifically validated testing methods.
Do your products contain allergens or artificial ingredients?
We aim to keep our formulas as clean as possible. Please refer to each product label for specific ingredient and allergen information.
Returns & Refunds
What is your return policy?
If you are not satisfied with your purchase, you can request a refund within 30 days of delivery.
View our refund policy for more details.
Are there any requirements for refunds?
- The request must be made within 30 days of delivery
- The product must be purchased directly from our website
- The item should be unused or only partially used unless damaged
- Returned in original packaging when possible
Are there items that cannot be refunded?
Yes, certain items are non-returnable, including:
- Final sale items
- Gift cards
- Promotional or free products
- Items purchased from third-party retailers
How do I start a refund?
Simply contact our support team at support@doctormurray.com with your order number and details of your request.
How long does it take to receive a refund?
Refunds are typically processed within a few business days after the refund is approved.
Rewards & Refer-A-Friend
Do you offer a rewards program?
Yes, you earn points on purchases that can be redeemed for future savings.
View our rewards page for more information.
How are points calculated?
You earn 1 point for every $1 spent, excluding discounts, shipping, and taxes.
Do reward points expire?
Yes, reward points expire one year after they are earned.
Can reward points be combined with promo codes?
No, reward points cannot be combined with other promotional offers.
Can rewards be used on subscriptions?
No, reward points cannot be applied to subscription orders.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free standard shipping on U.S. orders over $49, as well as on all subscription orders.
How do I track my order?
You will receive a tracking number via email once your order ships. Please allow 24–48 hours for tracking updates to appear.
What is your shipping policy?
Visit our shipping policy page for details.
Do you ship internationally?
At this time, we only ship within the United States.
Subscriptions
How do subscriptions work?
Subscriptions allow you to receive your favorite products automatically on a schedule that works for you.
View our subscriptions page for more information.
Do I save money with a subscription?
Yes, you will save 20 percent on every recurring order, plus receive free shipping.
Can I modify or cancel my subscription?
Yes, you can pause, skip, cancel, or update your subscription at any time.
Why should I subscribe?
Subscriptions make it easy to stay consistent with your routine and ensure you never run out of the products you rely on.
