Shipping Policy

Thank you for shopping with us. We are committed to delivering your order quickly, safely, and transparently. Please review the information below for details on processing times, shipping methods, and delivery expectation.

All orders are fulfilled by Amazon Multi-Channel Fulfillment (MCF), giving you the same trusted logistics
network behind millions of Amazon deliveries — fast, reliable, and trackable.

Standard Shipping (3 business days)  Orders are delivered within 3 business days after processing.

Shipping speeds represent estimated delivery time after an order has been processed and shipped.
Actual delivery times may vary based on your location and carrier conditions.

Orders are fulfilled from Amazon's network of fulfillment centers across the United States. The optimal carrier is selected for each shipment based on your location, package size, and delivery speed.

Carriers may include Amazon Logistics, UPS, USPS, and FedEx. The specific carrier is determined at the time of
fulfillment and cannot be pre-selected.

Orders are processed and shipped from the nearest Amazon fulfillment center to your delivery address. Most orders are picked, packed, and shipped promptly after being placed.

During peak seasons (Black Friday, Cyber Monday, holiday periods), processing times may be slightly longer due to high carrier volume.

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package in real time. All shipments include full end-to-end tracking from the fulfillment center to your door.

Orders shipped outside the 48 contiguous states and Washington D.C. — including Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands — may take additional transit time and may incur a shipping surcharge.

Please double-check your shipping address before completing your order. An accurate and complete address ensures smooth delivery. We are not responsible for packages delivered to incorrect addresses due to customer entry errors.
If you need to update your shipping address, please contact us as soon as possible — changes can only be made before the order has been shipped.

• Do you offer free shipping? Shipping costs and free shipping thresholds are displayed at checkout.
  Please review your cart for current shipping offers.
• Can I change my shipping address after placing an order? Address changes can only be made before the
  order has been shipped. Please contact us immediately if you need to make a correction.
• What if my package is lost or damaged? If your package arrives damaged or does not arrive within the
  estimated delivery window, please contact our customer support team and we will work to resolve the
  issue promptly. Reach out to us at orders@doctormurray.com — we’re happy to help guide next steps.
• Do you ship to P.O. Boxes and military addresses? Yes. Orders to P.O. Boxes, APO, FPO, and DPO
  addresses are typically shipped via USPS. Please allow additional transit time for military and territory
  deliveries.
• Why is my order shipping in multiple packages? If your order contains multiple items, they may be
  stored at different fulfillment centers. In this case, items may ship separately to ensure the fastest
  delivery. You will receive tracking information for each shipment.