Refund Policy
We want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Satisfaction Guarantee
We offer a 30-day money-back guarantee on most products. If you are not satisfied with your purchase, you may request a refund within 30 days of the delivery date.
To initiate a refund, please contact our customer support team with your order number and the reason for your return at support@doctormurray.com.
Refund Eligibility Requirements
- The refund request must be submitted within 30 days of delivery
- The product must have been purchased directly from our website
- Refunds are only available for your first purchase of a product
- Each customer is eligible for one refund per product only
- Additional purchases of the same product are final and non-refundable
We reserve the right to deny refunds that do not meet these criteria.
Non-Refundable Items
For safety and quality reasons, the following items may not be eligible for return:
- Products marked Final Sale
- Gift cards
- Promotional or free items
- Products purchased through third-party retailers
If you purchased from another retailer, please contact them directly regarding their return policy.
Exchanges
We do not offer product exchanges. You must request a refund for the product you want to exchange, and purchase the correct product.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include the following information in your email:
- Your order number
- Photos of the damaged product and packaging
We will work quickly to resolve the issue with a replacement or refund.
How to Start a Refund
To request a refund, please contact us at:
Email: support@doctormurray.com
Please include:
- Your order number
- The item(s) you would like a refund
- A brief explanation of the issue
Our team will provide instructions on how to return your item.
Refund Processing
We will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to appear on your account depending on your payment provider
Shipping fees are non-refundable unless the return is due to an error on our part.
Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank or credit card account again
- Contact your credit card company or payment provider
- If the issue persists, contact our support team for assistance